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How NatPat grew
win-back revenue 220%
across 1,500+ stores

The account management piece, we dropped the ball like massive.

Kids' wellnessSep 2026
Gary Tramer, NatPat
Key highlights
    +220%

    revenue from stores that came back after 90+ days quiet

    Jul–Sep 2026 vs Jul–Sep 2025

    50+

    stores back after 90+ days quiet

    Jul–Sep 2026

    20+

    of them quiet over a year

    Jul–Sep 2026

    20+

    stores ordering more than once

    Jul–Sep 2026

A child wearing a NatPat patch on their t-shirt sleeve
NatPat×Opener.
About NatPat

Patches kids actually want to wear

NatPat makes plant-based wellness patches for kids: BuzzPatch mosquito stickers, plus patches for sleep, calm and focus. Started in Melbourne, now on shelves at Target and CVS, and in thousands of independent stores across the US and Canada.

NatPat's founders
NatPat's founders. Photo: natpat.com
The challenge

The big accounts got the team. The indies got nothing.

Target and CVS had a sales director and a broker team. Thousands of independents that had ordered before had no one.

  • Waiting for inbound. A couple of campaigns a year, no follow-up.
  • A long tail going dark. 3,000 to 7,000 independents had ordered at least once.
  • No affordable fix. A rep for thousands of small doors didn't pay.

“How are you account managing those today?”

“Terribly.”
Gary Tramer, NatPat, June 2026
The solution

An AI agent on every store

NatPat connected Shopify and Faire in July. Opener gave each of their 1,500+ independent stores its own agent, with our team reviewing every message before it goes out.

  • Wins back quiet stores. Stores that stopped ordering months or years ago get a reason to come back.
  • Times the reorder. Each agent watches its store and nudges when an order is due.
  • Covers the whole long tail. Every store, not just the top 20%.
A NatPat stockist Last order: July 2023
Quiet 1,100+ daysReordered · Jul 24, 2026
NatPat counter display for independent stores
NatPat's counter display for retailers. Image: natpat.com
The results

Stores they'd lost are ordering again

+220%

revenue from stores that came back after 90+ days quiet

Jul–Sep 2026 vs Jul–Sep 2025

50+

stores back after 90+ days quiet

Jul–Sep 2026

20+

of them had been quiet over a year

Jul–Sep 2026

105 stores ordered through their agent. How long had each been quiet?
Stores with an agent-generated order, Jul 1 – Sep 28, 2026, by days since their previous invoice.

Every store. Its own agent.

A pack of NatPat BuzzPatch kids' mosquito repellent stickers

NatPat logo and images from natpat.com, used with permission. Figures are from Opener's order data for NatPat's managed stores, Jul 1 – Sep 28, 2026; the +220% compares revenue from stores returning after 90+ days without an order against the same dates in 2025. They were approved by NatPat.